Refund policy

Return and refund policy

You have 14 days from receipt of your order to request a return.

Before returning a product, please submit a return request through our customer service. Once your request has been approved, we will send you the return address and the instructions to follow.

If you change your mind or no longer wish to keep the product, the return costs are at your expense. We recommend using a tracked shipping method.

Returned products must be in their original condition. You may examine the product as you would in a physical shop. If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, a reduction in value may be deducted from the amount refunded.

For hygiene reasons, certain sealed cosmetic products cannot be returned once opened where the right of withdrawal no longer applies under the applicable legislation.

If your order arrives damaged, defective or incorrect, please contact us before returning the product. In that case, you will not be charged for the return.

Following a valid withdrawal, we will refund the amounts due within 14 days of the date on which you informed us of your decision to withdraw. We may withhold the refund until we have received the returned products or until you have provided proof of their dispatch, whichever is earlier.

For any question about a return or refund, please contact us at: shopify.gabriels@hotmail.com