Return Policy

You may request a return within 14 days after receiving your order.

Before returning an item, please submit a return request through your Pawmere customer account. Once your return request has been approved, you will receive the return address and further instructions.

If you simply change your mind or no longer want the product, you are responsible for arranging and paying for the return shipment yourself. We recommend using a tracked shipping method.

Returned items must be sent back in good condition. You may inspect the product as you would in a physical store, but if the product has been used more than necessary and has lost value, this may affect the amount refunded.

If your product arrives damaged, defective, or incorrect, please contact us before returning it. In these cases, return shipping costs will not be charged to you.

After a valid withdrawal, we will refund the amounts due within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or you provide proof that you have sent them back, whichever occurs first.

For return questions, contact us at shopify.gabriels@hotmail.com